Shipping policy
Orders placed online are usually dispatched within 5-10 business days.
For urgent deliveries, please contact our sales team at info@idealofficefurniture.com.au or call (02) 9897 0588.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. Additional charges may incur for this as we may need to send additional men to perform the work. We can only accommodate the request if the building has a lift and the lift fits the product(s).
We use a number of premium logistic partners and couriers to make these deliveries. Ideal Furniture holds no liabilities to any party for any direct or indirect damages, caused by the delay of deliveries incurred as a result of delays from our courier partners.
In the unlikely circumstance where we require to transfer stocks from interstate or the stock becomes out of stock, the delivery may take longer than 10 business days. We will provide an update to our clients usually within 24 working hours from the time of order.
If you have placed an order for an item that is at a location where we are unable to deliver to, our team will come back to you with an alternative similar product that is stocked in these locations or provide you with a quotation for interstate shipping rate using third party courier.
Most of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Please note that unless we have indicated on the product page that the item is delivered assembled, the item will be delivered flat-packed. All of our flat-packed furniture will be delivered to you with easy to follow assembly instructions (some are already included under the product page). If you have any queries regarding assembly once you receive your product(s) please don’t hesitate to contact us for assistance.
We do offer complete assembly service, including full rubbish removal for an additional charge. If you have any specific requirement, please contact us via email at info@idealofficefurniture.com.au or give us a call on (02) 9897 0588 so one of our friendly staff can assist you in booking an assembly date. If you are unsure if we offer assembly at your location, please visit our "Installation Locations" page or alternatively, click here.
Whilst Ideal Furniture will always do everything we can to assist a client to complete the project on time, we hold no liabilities to any party for any direct or indirect damages, caused by the delay of deliveries incurred as a result of delays from installations.
Terms and conditions
At Ideal Furniture, we want you to have confidence that when shopping with us you will be completely satisfied with your purchase and we know that from time to time, things don't go to plan. If you have any problems with your order, please do not hesitate to send an email to info@idealofficefurniture.com.au and we will reply within 1 business day to provide you with an answer, or to let you know that we are dealing with your problem.
To report any damaged, faulty, or incorrect items, or missing items from your delivery, please contact us at info@idealofficefurniture.com.au immediately. Please avoid assembling or using any such items as we cannot accept returns for assembled items and you may be responsible for purchasing them. We can accommodate to a refund or change if the furniture has NOT been assembled, or damaged and is returned in its original packaging.
Please note due to the nature of items being bulky goods, returning items or cancelling an order will incur a re-stocking fee of 25% of the original purchase price. If you are returning an items, you will need to deliver the goods back to our closest warehouse to you, and we are not responsible for the return shipping.
For all returns and refunds, we will require photographic evidence of the items in its original packaging, as well as an email indicating the reasons for returns and refunds to be sent to info@idealofficefurniture.com.au. The management team at Ideal Furniture reserves the right to refuse refunds for items upon inspection.
Returns policy
All product images serve as guides only and may include images of accessories that are not included. We advise customers to carefully check product descriptions before placing an order.
All products are inspected carefully before shipment. Customers are advised to inspect all items upon delivery or installation. Claims for damage during delivery must be recorded at the time of delivery.
The cancellation of orders for custom-made products will not be accepted.
Legal and beneficial ownership of the goods will not be transferred to the customer until the goods have been paid for in full.
Any written quotes to clients are subject to Ideal Furniture's standard terms and conditions, warranty conditions, and any additional information, by proceeding with this quotation, it is understood that the end-user has read and accepted the terms and conditions stated on the Ideal Furniture website.
For any other queries, please contact us here.